Who We Serve
Healthcare Communication Is Different. We Understand Why.
A physician practice, hospital department and hospice agency may all need professional call handling—but their patients, workflows and priorities are very different.
Since 1989, Medical Connections has focused exclusively on healthcare. That experience allows us to build communication solutions around the specific needs of each organization we serve.
From a single-physician practice to a major healthcare system, every client receives a solution designed around their operation—not ours.
Physician Practices & Specialty Groups
Keep your patients connected without overwhelming your staff.
For a medical practice, the telephone is still one of the most important connections between patients and their care team. When calls go unanswered, hold times become excessive or after-hours communication breaks down, both the patient experience and your staff can suffer.
Medical Connections supports independent physicians, specialty practices, multi-provider groups and multi-location organizations with communication solutions tailored to their individual workflows.
Support can include after-hours and weekend answering, on-call physician dispatch, secure messaging, appointment support, front-office overflow, urgent call escalation and customized routing.
During the day, we can help relieve the pressure on your front office. After hours, we become an extension of it.
Hospitals & Health Systems
Communication that can handle complexity.
Hospitals and health systems require much more than simply taking a message. Calls may involve multiple departments, facilities, physician groups, on-call schedules and escalation procedures.
Medical Connections can support individual hospital departments, affiliated physician practices and multi-facility healthcare organizations with customized call-handling procedures designed around their existing operations.
Our team can manage complex provider schedules, department-specific protocols, secure messaging, urgent escalation procedures and communication across multiple locations.
Because needs can vary considerably from one department or facility to another, each workflow can be configured independently while remaining part of a coordinated communication solution.
Home Health & Hospice
Compassionate communication when patients and families need it most.
Calls to a home health or hospice organization often come at difficult moments. Patients, family members and caregivers may be concerned, uncertain or trying to reach a clinician after normal business hours.
Those conversations require more than simply answering a telephone.
Medical Connections provides professional, compassionate live answering and on-call communication designed around your organization’s clinical protocols.
Our representatives can gather the appropriate information, determine the required level of response based on your procedures and contact the appropriate nurse, clinician or on-call team.
Your patients and families reach a real person who listens—and your clinical team receives the information they need to respond.
Home Infusion & Respiratory Care
When a patient needs assistance, timely communication matters.
Patients receiving infusion therapy, respiratory services or other treatment in the home may need assistance outside normal business hours.
Medical Connections provides live answering and customized escalation procedures to help connect patients, caregivers and clinicians when support is needed.
Calls can be handled according to your specific protocols and routed based on service type, urgency, location or on-call responsibility.
Whether the call involves a treatment question, equipment concern or another issue requiring clinical attention, our role is to capture the right information and connect the caller with the appropriate member of your team.
Medical & Pharmaceutical Services
Professional communication that reflects your organization.
Healthcare communication extends beyond physician offices and hospitals.
Medical Connections supports medical supply organizations, pharmaceutical services and other healthcare-related companies that require reliable live answering, secure communication and customized call handling.
We can develop procedures based on your departments, products, service areas, hours of operation and escalation requirements—providing callers with a professional point of contact while ensuring important information reaches the appropriate member of your organization.
Specialty Healthcare Organizations
If healthcare communication matters to your organization, let's talk.
Not every healthcare organization fits neatly into a category—and neither should its communication solution.
Medical Connections works with a variety of specialty healthcare organizations whose call-handling requirements may involve unique schedules, clinical services, locations or escalation procedures.
Our team will learn how your organization operates, understand where communication challenges exist and develop procedures around your specific needs.
You don’t have to fit our system. We build the system around you.
One Industry. More Than 35 Years of Experience.
While the organizations we serve may be very different, they share one thing:
Every call has the potential to affect someone’s healthcare experience.
That’s why Medical Connections has remained focused exclusively on healthcare communications since 1989.
Our representatives, procedures and technology are built around the expectations of healthcare organizations—and the responsibility that comes with communicating with their patients.
Healthcare isn’t a division of our company.
It’s our entire business.
Not Sure What You Need? That's Okay.
You don’t need to design the solution before contacting us.
Tell us how your calls are handled today, what’s working, what’s creating problems and what you’d like to improve. We’ll help you determine the right approach for your organization.
Let’s start with a conversation.
